After purchase, you will receive a unique certificate booking reference number, which will allow you to upload your medical evidence via a simple form.

To allow us to assess your condition and issue a medical certificate, we will require the following information:

• A photo of your passport or driving license
• Your completed online medical form
• Your digital Summary Care Record
• A 30-second to 1-minute video explaining why you need the certificate
• The name of your cruise ship and your destination
• Details of your regular Doctor (if you have one)

Once your medical evidence has been checked your certificate will be authorised and signed by one of our selected Doctors.

All our doctors are UK GPs registered with the GMC (General Medical Council) and the FCDO (Foreign Commonwealth and Development Office).

Zoomdoc Health is an authorised medical provider regulated by the Care Quality Commission. Our contact details will be shown on your certificate with a QR code enabling a verification check of your certificate.

Specialist cruise companies such as Hurtigruten, Antarctica Cruises, Silversea, Oceanside, Norwegian Cruise Line all require a fitness to cruise assessment and certificate before travelling to these remote locations.

If you are due to travel on an expedition cruise ship to Antarctica or the Arctic – our team of Doctors can provide a same day assessment.

As part of this assessment, our Doctors will require to see a summary of your healthcare record which must include your regular medications, any current or past significant health conditions.

Depending on the refund or cancellation policy of your cruise providers, you may be able to supply evidence that you are unfit to cruise so you can alter your travel date or cancel entirely.

ZoomDoc’s online doctors can determine whether you are fit to travel on a cruise ship, and can also provide certificates that explain if you are no longer medically fit for a cruise.

If you require any additional forms to be completed after we have confirmed your fitness to cruise, this can be undertaken for an additional payment of £25.

Once you have sent us your pre-filled additional forms, our doctors can review, sign and stamp them prior to sending them back to you.

Our fit-to-cruise medical certificate is valid for 90 days (3 months) from the date it is issued.

Our doctors thoroughly review your medical evidence and may call you if they have any questions.

If for any reason, we are unable to validate your evidence or are unable to supply you with you a certificate you will be notified and given a full refund.

Any crew working on a cruise ship will; be subject to medical, physical, and mental health examinations to determine their ability to keep a ship or seafaring vessel running safely and efficiently. All crew members on a ship have a vital role to play in the safety of the vessel’s passengers. As such, maritime authorities require all staff to satisfy certain examination conditions to ensure they can safely perform their duties, and are fit to undertake emergency procedures should they be required.

Contact us once you’ve found out what documents you need and we’ll be sure to help.