FAQs

Frequently Asked Questions

ZoomDoc App

What does the app do?

ZoomDoc allows patients to see local, caring, professional and reliable on-call UK General Practitioners. You can choose your own doctor and arrange instant telephone or video consultations or home, hotel or office visits within 90 minutes. Get clinically appropriate medications, referrals, private letters or sick notes.

Where do I download the app?

You can download the ZoomDoc app for free for both iOS and Android from the App Store and Google Play.

Where does the ZoomDoc app work?

Our Doctors are available 24/7 via the app from anywhere in the world for instant telephone and video consultations. Home visiting doctors are available across the U.K.

Most of our doctors are based in London but we now have doctors on the ground in Birmingham, Manchester, Cardiff, Edinburgh, Glasgow and Stafford.

Download the app for free to see your nearest ZoomDoc Doctor.

Testing

What will happen after I purchase a test kit?

After purchase of a test kit from the ZoomDoc store, it will be immediately dispatched to your home or office. After it arrives, you must activate the test with the details of the patient that is undertaking the test. There are full instructions on how to activate your test on the test kit box.

What will happen if I do not activate my test kit properly?

Unfortunately if your test is not correctly activated we will be unable to contact you with your results. If you feel that you haven’t correctly activated your test kit you must contact us as soon as possible.

I’ve activated and taken my test, now what?

Please ensure your test is packed as per the instructions within the test kit. You should then send your test to the lab as soon as possible by either using the attached pre-paid tracked24 label to post it or, for much faster results you may wish to courier it to the lab in Central London. Do not take your test to the Lab if you have any symptoms suggestive of Covid-19.

What is my unique code?

The unique test kit code is listed on your test kit box and should be used at the time of activation.

What do I need to do before taking my test?

Please wash your hands thoroughly. Ideally you should not take your test in close proximity to others, make sure you sanitise the area in which you take your test e.g. tables, mirrors etc.

What is the PCR Swab Test?

This test involves taking a single combined swab of your throat and then nose.

The PCR test detects the genetic information of the virus, the RNA. This is only possible if the virus is there and someone is actively infected. By detecting the viral RNA, which will be present in the body before antibodies form or symptoms of the disease are present, the test can tell whether or not someone has the virus very early on.

We provide an instruction leaflet and video that details how you should take the test.

Will the swab hurt?

You will need to take a sample from both your throat and nasopharynx ( the back of your nose ). This can feel uncomfortable, you may feel like gagging but you should not experience pain. Do not insert the swab any deeper if you begin to experience strong resistance or pain.

When will I receive my results?

We aim to have your results to you via SMS or email within 24-48 hours of the lab receiving your test. Tests couriered to the lab will usually be processed quicker.

How accurate are the tests

The assays used at TDL show a minimum sensitivity of 98% and a specificity of 100%, with no cross-reactivity with other viruses.

The test is performed by The Doctors Laboratory, who provide quality UK accredited pathology services worldwide. The Doctors Laboratory (TDL) is a medically-led laboratory, established in 1987. It is the largest independent provider of clinical laboratory diagnostic services in the UK.

Who should test?

If you suspect that you have been exposed to the coronavirus due to you having recently travelled to a high-risk country, you think you may have come into contact with someone who has Covid-19 or you have symptoms then you can do the swab test between 1-5 days post exposure.

However, symptoms may not appear for up to two weeks after you have become infected with the virus. This means that it is possible to spread the virus without having any symptoms.

Patients

Who are ZoomDoc Doctors?

All of our Doctors at ZoomDoc are GMC registered, U.K trained General Practitioners. They all work as GPs – mostly within the NHS, but also within the private sector. All of our doctors are tightly regulated and monitored by ZoomDoc and are fully insured. All of our GPs undergo regular appraisal and revalidation.

Will I know who is coming to visit me?

Absolutely. There is a picture of your local ZoomDoc GP with information about where they usually work and their specialist interests. You can also see how many times they have been ‘liked’ by other ZoomDoc patients.

How long will it take for my doctor to arrive?

Your ZoomDoc app provides you with an estimated time it will take for your doctor to arrive. This can increase slightly during rush hour or if there is heavy traffic.

What services are provided?

GP home visits, telephone advice and video consultations. Medical assessment, clinical examination, diagnoses and treatment plans. Referral to private hospitals or acutely to NHS specialists (if indicated). A sick note can also be supplied if this is required.

What can’t we treat

Patient safety is our main priority at ZoomDoc, and with that we are unable to prescribe the following medications:

  • Controlled medication, including strong analgesics and morphine-based medications
  • Gabapentin
  • Pregabalin
  • Zopiclone
  • Sleeping tablets
  • Hypnotics and benzodiazepines
  • Medicinal cannabis
  • PEP (Post Exposure Prophylaxis for HIV treatment)
  • Medications that would normally be prescribed (or require close monitoring) by a specialist

Our ZoomDoc doctors will recommend the treatment course that they think is the most suitable. All ZoomDoc prescriptions are issued at the consulting doctor’s discretion.

What is a Pre-Visit Assessment?

Your GP will call ahead of a visit to check how you are. You might only require telephone advice and reassurance. It is also possible that your ZoomDoc doctor may feel it is far safer for you to be seen by other services in a quicker fashion. They may feel you need an ambulance instead of a GP. Your safety and care will always come first.

Where are my notes stored?

Your medical notes are written by your ZoomDoc doctor after your consultation and sent directly to you. You will receive a notification when they are available to read within your app. We can also update your regular NHS GP if you wish.

How do I make payment?

All payments are seamless by credit card through your ZoomDoc app. When you request a consultation, our payment system automatically holds a fee of £99 for security (see T’s & C’s). Once your consultation is complete, this fee is released and you will be charged appropriately for your consultation. You will also receive a receipt after your consultation that can be used for insurance purposes.

Our limitations

ZoomDoc is not an emergency service – if you or the patient has chest pain, is very short of breath, unresponsive or bleeding excessively then you should dial 999 and ask for an ambulance.

How much does it cost?

All up to date pricing is listed within the ZoomDoc App which is free to download. Telephone and video advice starts from £35 and home visits from £125. There is an additional charges for a referral letter, private letter or sick note – £15 each.

Doctors

What support will I get?

As a ZoomDoc GP, our unique app-based software allows you to be a great GP! We are here to to help with your registration and ZoomDoc’s on-boarding process, and in addition, will provide IT support whenever you need us. Safety and security for all ZoomDoc GPs is key, so we have implemented features to alert ZoomDoc should the need arise.

Where can I work?

ZoomDoc doctors can work across the U.K or even provide telephone or video consultations whilst abroad. Our doctors have the ability to choose how far they wish to travel to see patients. Our GPs can also build a network of private patients in their local area.

Are there set shifts?

Nope. ZoomDoc GPs have full autonomy to log on or off the ZoomDoc app based platform. They can choose to work whenever or wherever, across the U.K –  24 hours per day, 365 days per year.

Pre-visit assessments

Our in app technology enables our GPs to call patients prior to attending home visits. Telephone triage to ensure as a GP,  we are the right provider of care or you can direct the patient to where they need to be seen. Or simply reassure your patient.

How do I record / write clinical notes?

Via the doctor app. These can get sent directly to the patient after the consultation. You can forward these onto the patients regular GP as well.

What other services can I provide?

As well as home visits, telephone consultations and video consultations you can also provide private referrals, acute referrals to NHS specialties, sick notes and private letters. We will also be adding the ability to arrange investigations.

How does payment work?

Seamlessly. Our doctors get paid electronically after each visit or telephone/video consultation – securely and safely. No waiting until the end of each month. Our very small % commission enables ZoomDoc to work in the background, and covers the cost of your indemnity insurance.

How do I register to work with ZoomDoc?

On this website under the careers section below, or email us at info@zoomdoc.com. Once you have applied and we have validated your documents, we will meet with you in person and to guide you through your app and becoming a ZoomDoc GP. We have GPs signing up across the U.K so we welcome applications from U.K based GPs.