Emotional Support Animal
£49.00
Same-day emotional support animal certificate, required to confirm a disability and your requirement to have your animal with you.
In stock
About this certificate
Emotional Support Animal – Medical Certificate & Registration
If either you or your child has a disability, that is supported by an emotional support or assistance animal, you may be asked to provide medical evidence confirming this need. This emotional support animal [ESA] medical certificate and registration may be requested by landlords, housing associations or recreational facilities as part of access.
Our doctors can provide a same-day medical certificate that confirms the presence of a disability, explains how it affects day-to-day life, and outlines how your emotional support or assistance animal supports your health, wellbeing, or independence. The process is straightforward: you complete a secure online assessment, a doctor reviews your information, and – where appropriate – you receive your medical certificate within 1-2 hours.
This service is designed to provide clear, professional medical documentation to help support access and reasonable accommodations when needed.
What will I receive?
You will receive a verifiable digital PDF letter signed by a qualified medical professional and delivered securely to your mobile device. The letter will include the following information:
- Your full name and date of birth
- Confirmation of a medical disability and how it affects your daily life
- The name and type of your emotional support animal or assistance dog
- An explanation of how your emotional support animal or assistance dog supports your health, wellbeing, or independence
- The signature and authorisation of one of our UK GMC-registered doctors
- ZoomDoc Health’s contact details, along with a QR code that allows international verification of the certificate’s authenticity
How to get a Emotional Support Animal (ESA) Certificate online with ZoomDoc
Upload a video explaining your disability & complete questionnaire
Upload by 9pm for same-day service. This should be a 30 sec – 1 min video.
Doctor validates evidence
Our doctors will review the medical evidence you provide.
Receive your ESA or Assistance Dog letter (in 1-2 hours)
You’ll receive an email with your letter, with a QR code so they can be verified and accepted worldwide.
What will I need to supply?
To allow us to assess your condition and issue a medical certificate, we will require the following information:
- A photo of your passport or driving license
- A photo of your ESA and type of animal
- Your completed online medical form
- A 30-second to 1-minute video explaining how your disability affects you
- Your digital Summary Care Record or a doctor’s letter confirming your medical disability
- Details of your regular Doctor (if you have one)
Emotional support animals and your rights
Living with a hidden disability can be challenging, and we understand how important the right support can be. As doctors, we recognise that for many individuals, regular contact with a pet animal, an emotional support animal, or an assistance animal can play a valuable role in supporting emotional wellbeing, daily functioning, and overall quality of life. In the UK, emotional support animals, and an individuals requirement to have one is protected under the Equality Act 2010.
At ZoomDoc, every application is reviewed carefully and individually by our doctors. We assess whether there is sufficient medical evidence of a qualifying disability and whether an emotional support animal or assistance animal is appropriate to support your health needs. If the medical criteria are not met, or if the information provided does not support the need for an ESA or assistance dog, we will be unable to issue a letter. In these cases, your application will be cancelled and a full refund will be provided, with no further action required from you.
Our strict clinical assessment, provision of a medical certificate and QR coded registration verification, is why ZoomDoc Health are trusted internationally to confirm that an emotional support animal is medically required and necessary for an individual.
Emotional Support Animals vs Assistance Animals
Emotional support animals (ESAs) provide comfort, reassurance, and emotional stability through their presence. They do not require formal training to perform specific tasks, and their recognition and acceptance can vary depending on local laws and individual organisations.
Assistance dogs, on the other hand, are trained to perform specific tasks or functions that directly support a person’s disability, such as guiding, alerting, or assisting with mobility or medical needs. Because of this specialised training, assistance dogs are often afforded greater legal protection and wider access rights, although requirements can still vary by location and setting.
Our medical certificates are intended to provide clear, professional documentation where appropriate, helping organisations understand the role your emotional support animal or assistance animal plays in supporting your health and wellbeing.
Some of our Doctors
Experienced UK GMC-Registered doctors – caring, supportive, and dedicated to providing exceptional care.
Trusted, regulated and secure
We are regulated by the Care Quality Commission and all our doctors are General Medical Council registered
Symptoms
When to test
Biomarkers
They did a great job helping me with my dog ESA!
They were very prompt in helping me register my dog for my ESA due to my anxiety. Would recommend to anybody!
Date of experience: January 22, 2025
Brianna Parr, US
Frequently Asked Questions
What is ZoomDoc Health’s experience with ESA documentation?
ZoomDoc Health has supported over 5,000 patients in the past year by providing emotional support animal certificates following appropriate clinical assessment.
These letters are issued where clinically indicated and are intended to support patient wellbeing in home or workplace settings where reasonable adjustments may be considered. ZoomDoc Health supports patients internationally.
What happens after purchase?
After completing your purchase, you will receive a unique booking reference number. This allows you to securely upload your medical evidence for review.
Once your evidence has been uploaded, our doctors will review it on the same day between 9am and 9pm (GMT), seven days a week. If any clarification is needed, a doctor may contact you directly.
If your application is approved, your emotional support animal (ESA) or assistance dog medical letter will be provided within a few hours and sent to you by both email and SMS.
What medical evidence do I require?
We will require you to:
✓ Upload a photo of your passport or driving license
✓ Complete a medical questionnaire
✓ Upload a summary of your healthcare conditions or a doctor’s letter confirming your medical disability
✓ Your animals name and type
✓ Upload a short video (on your mobile) explaining why you need an ESA or assistance animal medical letter
Why are there QR codes on medical letters?
Each medical letter includes a QR code that allows the document’s authenticity to be verified. When scanned, the QR code securely links to your personal online medical letter portal, where the letter can be viewed and key details can be confirmed.
Do you provide refunds?
We provide a full refund if our doctors are unable to issue a medical letter following their review. Once a medical letter has been issued by our doctors, we are unable to offer a refund.
When will I receive my emotional support animal medical letter?
Our medical team will review your evidence and, where appropriate, issue your letter within a few hours of it being uploaded. Reviews are carried out between 9am and 9pm (GMT), seven days a week.
Who signs the ESA and Assistance Animal medical letter?
All medical letters are signed by a qualified doctor at ZoomDoc Health. ZoomDoc Health is a UK-regulated healthcare service, and all of our doctors are fully registered with the UK General Medical Council (GMC).
What conditions can an emotional support animal or assistance animal support?
Emotional support animals and assistance dogs may support individuals living with a wide range of physical or mental health conditions. This can include, but is not limited to, anxiety disorders, depression, post-traumatic stress, autism spectrum disorder (ASD), learning disabilities, and other hidden or long-term conditions. Each case is assessed individually based on medical evidence and personal circumstances.
Can I apply if I have anxiety?
Yes. Many people with clinically recognised anxiety find that an emotional support animal or assistance animal provides comfort, emotional regulation, and reassurance, particularly during periods of heightened stress. Our doctors will assess whether there is sufficient medical evidence of anxiety and whether an ESA or assistance animal is appropriate for your situation.
Can an emotional support animal help with autism or ASD?
For some individuals with autism spectrum disorder (ASD), emotional support animals or assistance dogs can help with emotional regulation, routine, sensory comfort, and feelings of safety. Our doctors carefully review each application to understand how the condition affects daily life and how an animal may provide meaningful support.
Does my child need a diagnosis to apply?
In most cases, medical evidence confirming a diagnosed condition, referral for assessment or ongoing treatment is required. This helps our doctors determine whether a medical letter is appropriate. If there is insufficient evidence, we will be unable to issue a letter, and a full refund will be provided.
Get in touch
We’re happy to help
If you have any queries please check our list of frequently asked questions or get in touch with one of our experts who will be happy to help.
”Hidden disabilities are challenging and many people are supported by emotional support animals that improve both their mental and physical health. Our ESA medical letter will confirm your disability and how it affects you or your child from day to day. It will also confirm your emotional support animals details including their name, breed and how they support you with your disability. Our medical letters all have QR codes, which make it easy to confirm validity when provided to housing associations, landlords and entertainment facilities.”
Dr Kenny Livingstone. GP & ZoomDoc Chief Medical Officer.