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Travel and holiday cancellation certificate
£49.00
Travel and holiday cancellation certificate, within 1-2 hours, required to confirm sickness or a health condition and its impact on your travel plans.
In stock
About this medical letter
Travel and holiday cancellation certificate
A travel and holiday cancellation certificate – sometimes called a ‘not fit to fly’ letter or ‘unfit to travel’ certificate – is an official document from a GMC-registered UK doctor confirming you are medically unable to travel on your scheduled departure date. Airlines, holiday providers, and travel insurers require this specific document to process refunds, waive change fees, or support insurance claims. It is not the same as a fit-to-fly certificate – it must clearly state you are unfit to travel.
ZoomDoc issues travel cancellation certificates online, with an average turnaround of 1 hour. No GP appointment needed. Upload your evidence, our doctors review it, and your certificate arrives by email the same day – with a QR code for instant verification by airlines and insurers.
Why do I need a travel cancellation certificate?
A travel cancellation certificate serves a different purpose to a general sick note or a fit-to-fly letter. The document must explicitly state that you were medically unfit to travel on your booked departure date – vague confirmation of illness is unlikely to be accepted by airlines or insurers.
Travel insurance claims
Most UK travel insurers require a signed doctor’s letter that explicitly states you were unfit to travel on your departure date before they will pay out on a cancellation claim. A standard sick note is not sufficient – the certificate must confirm the impact of your condition on your ability to travel on that specific date.
Airline refunds and fee waivers
Many airlines – including easyJet, Ryanair, British Airways, and TUI – operate compassionate refund or fee waiver policies for passengers who can provide a medical certificate confirming they were unable to fly. Some airlines have their own specific GP medical report forms; ZoomDoc doctors can complete these forms in addition to issuing the standard certificate (additional charge applies).
Holiday provider cancellations
Package holiday providers, cruise lines, and tour operators may also require a certificate as evidence before applying medical cancellation terms to your booking. Policies vary by provider – check your booking terms before purchasing.
Important: this is not a fit-to-fly certificate
A fit-to-fly certificate confirms you are medically fit to travel – the opposite of what this document does. Do not use a fit-to-fly letter for a cancellation claim. The certificate ZoomDoc issues for this service explicitly states you are unfit to travel on your booked dates.
What will I receive?
You will receive a verifiable digital PDF letter signed by a medical professional and sent directly to your inbox, containing:
- Your name and date of birth.
- The sickness or medical condition that has impacted your travel plans.
- When symptoms started and if they are ongoing or if you are now recovered.
- Signature and authorisation by one of our GMC-registered UK doctors.
- Contact details of ZoomDoc Health with a QR code enabling a verification check.
- An explicit statement that you were medically unfit to travel on your booked departure date – the specific wording required by airlines and insurers.
- The GMC registration number of the issuing doctor, which airlines and insurers use to verify authenticity.
Who needs a travel and holiday cancellation certificate?
Different situations call for slightly different approaches. The certificate itself is the same document – but the circumstances below reflect the most common queries our doctors receive, and the specific questions insurers and airlines are likely to ask.
Cancelling due to sudden illness before departure
If you’ve fallen ill in the days before your trip and cannot travel, a cancellation certificate confirms your condition and its timing relative to your departure date. Upload a short video describing your symptoms, complete the health questionnaire, and our doctors will confirm the onset date and its impact on your travel plans. Most travel insurers require the certificate to confirm you were symptomatic and unfit to travel before your scheduled departure – not just that you were ill at some point.
Common questions in this situation:
- Can I get a same-day travel cancellation certificate if I’m too ill to fly tomorrow?
- Will my travel insurer accept an online doctor’s letter for a cancellation claim?
- Do I need a GP letter or will an online medical certificate be accepted?
Cancelling a package holiday due to injury
An injury that prevents travel – a broken bone, post-surgical recovery, or a significant mobility-affecting injury – is one of the most common reasons for travel cancellation claims.
For these cases, our doctors will note the nature of the injury, when it occurred, and why it makes travel unsafe or impractical on your departure date.
Common questions in this situation:
- Can I cancel my holiday if I’ve broken my leg?
- Will a medical certificate for a broken bone be accepted by my holiday insurer?
- I had surgery recently – can I get a certificate saying I’m unfit to fly?
Cancelling because a travelling companion is seriously ill
If you need to cancel your own travel because a family member, partner, or travelling companion is seriously ill or has died, some airlines and insurers will consider this under compassionate grounds – provided you can supply appropriate documentation. In this situation, the certificate relates to the ill person’s condition and its impact on your planned travel as their companion or carer.
Common questions in this situation:
- Can I cancel my holiday if a family member is seriously ill?
- My travel partner has been hospitalised – can I get a cancellation letter?
- Does a travel cancellation certificate cover cancellation due to a family bereavement?
Cancelling an easyJet or Ryanair flight for medical reasons
easyJet and Ryanair both have specific processes for medical cancellations. easyJet requires a GP medical report form or equivalent signed certificate before they will waive change fees. Ryanair’s policy requires documentation confirming you were unfit to travel. ZoomDoc’s certificate meets these requirements – and if your airline requires a specific form completed, our doctors can do this for an additional charge of £25. Contact us before purchasing if you need clarification on your airline’s specific requirements.
Common questions in this situation:
- Does easyJet accept online medical certificates for cancellation refunds?
- What form does Ryanair require for a medical cancellation?
- Can ZoomDoc complete my airline’s specific cancellation medical form?
How to get a Travel and holiday cancellation certificate online with ZoomDoc
Upload a video
Upload by 9pm for same-day service. This should be a 30 second – 1 minute video describing your symptoms.
Doctor validates evidence
Our doctors will look over the evidence you provide.
Receive your letter, within a few hours
You’ll receive an email with your letter, with a QR code so they can be verified and accepted worldwide.
What will I need to supply?
To allow us to assess your condition and issue a medical certificate, we will require the following information:
- A photo of your passport
- Confirmation of when your sickness or condition started
- Whether your sickness is ongoing, or you are now recovered
- A 30-second to 1-minute video describing your medical symptoms
- Details of your regular Doctor (if you have one)
A doctor’s note for travel cancellation
A doctor’s note for travel cancellation confirms you’re medically unfit to travel and can support refund or insurance claims. ZoomDoc offers same-day, GP-signed travel cancellation letters online – simply complete a short form and receive your official certificate without a clinic visit.
Some of our Doctors
Experienced UK GMC-Registered doctors – caring, supportive, and dedicated to providing exceptional care.
Trusted, regulated and secure
We are regulated by the Care Quality Commission and all our doctors are General Medical Council registered.
Frequently Asked Questions
Can I cancel my holiday with a doctor’s note?
Depending on your holiday provider’s cancellation terms, you may be able to cancel or reschedule your holiday with a medical certificate, particularly if you have a health condition that will affect your holiday or travel plans.
It is important to check your provider’s cancellation policy before obtaining this type of certificate.
How do I cancel my flight due to medical reasons
You should check your holiday or travel provider’s cancellation policies as your first step. Once you have confirmed a refund or reschedule can be granted due to medical reasons you can obtain a cancellation certificate from ZoomDoc, which will provide sufficient evidence that you are within your rights to cancel or reschedule your holiday.
What are medical reasons for cancelling flights?
You may be able to cancel your flights due to a number of medical reasons, including:
- Sickness
- Injury
- Death of a family member or travel partner
- Unforeseen medical restrictions (Such as COVID restrictions)
Symptoms
When to test
Biomarkers
A highly professional and speedy service
Such a professional service. Got my certificate so quickly which allowed me to send it to my insurance, and win the claim. Really incredible.
Highly recommended.
Date of experience: July 18, 2025
Elinor, GB
Frequently Asked Questions
What will happen after I purchase a travel and holiday cancellation certificate?
After purchase, we will provide you with your unique certificate booking reference number, which will allow you to upload your medical evidence.
Once uploaded, our doctors will review your evidence on the same day (between 9am and 9pm GMT, 7 days a week) – they may call you if they have any questions.
Once validated, we will send your travel and holiday cancellation certificate to you by email and SMS.
What medical evidence do I require?
We will require you to:
✓ Upload a photo of your passport
✓ Complete a medical questionnaire
✓ Upload a short video (on your mobile) explaining the reasons why you need a travel and holiday cancellation certificate
Why are there QR codes on medical letters?
Our medical letters have QR codes that can be scanned to verify the document's authenticity.
Once scanned, your personal online results portal is loaded, from where your medical letter can be reviewed and personal details confirmed.
Do you provide refunds?
We only provide full refunds if we are unable to provide a medical letter.
Once our doctors have provided a medical letter, we are unable to process a refund.
When will I receive my travel and holiday cancellation certificate?
Our team will review your evidence and provide your certificate on the same day that evidence has been uploaded (between 9am and 9pm GMT, 7 days a week).
Who signs the travel and holiday cancellation certificate?
Our UK doctors at ZoomDoc Health sign your travel and holiday cancellation certificate.
We are a UK-regulated healthcare service and the certificate can be used internationally.
All our doctors are registered with the UK General Medical Council.
Are you able to sign any additional forms that are required as part of my holiday cancellation?
If you require an additional form to completed as part of your holiday cancellation, our doctors can undertake this after we have validated your initial travel and holiday cancellation certificate.
There is an additional surcharge of £25 for any additional forms that need to be signed.
Simply email us at support@zoomdoc.com with your completed form; then our doctors will review, sign and stamp it for you, prior to scanning and sending it back to you on the same day.
Certificate of Cancellation – GP-Signed Medical Letter for Travel or Holiday
A certificate of cancellation is a medical document confirming you’re unfit to travel, go on holiday or attend an event due to health reasons. With ZoomDoc, you can request this certificate online by completing a short medical form. Our UK-based, GMC-registered doctors will review your information and provide a same-day, GP-signed certificate of cancellation to support refund requests or insurance claims - no clinic visit required.
A Doctor’s note for a flight refund
A doctor’s note for a flight refund confirms you’re medically unfit to travel, helping support airline refund or insurance claims. ZoomDoc offers quick, same-day GP-signed flight cancellation letters online-just complete a brief form and receive your official certificate without an in-person visit.
Trusted by NHS GP Practices
ZoomDoc Health works in partnership with NHS GP surgeries nationwide, enabling them to provide holiday and travel medical certificates directly — or via our team of doctors.
We are a recognised, regulated and trusted UK medical service, used by NHS GP practices and healthcare providers across the country.
More information is available at zoomdocpro.com.
What is the difference between a travel cancellation certificate and a fit-to-fly certificate?
A fit-to-fly certificate confirms you are medically able to travel - the opposite of what a cancellation certificate does. A travel cancellation certificate explicitly states you were medically unfit to travel on your booked departure date. Airlines and insurers will reject a fit-to-fly certificate for cancellation purposes - the document must clearly confirm you were unable to fly, not that you were fit to do so.
Will my travel insurer accept an online doctor's letter for a cancellation claim?
Yes, provided the certificate is signed by a GMC-registered doctor and explicitly states you were unfit to travel on your departure date. ZoomDoc certificates are signed by UK GMC-registered doctors, include the doctor's GMC registration number, and carry a QR verification code that insurers can scan to confirm authenticity. If your insurer has a specific form they require completing, our doctors can do this for an additional charge of £25 - email support@zoomdoc.com with the form after purchase.
Does easyJet accept an online medical certificate for a flight cancellation refund?
easyJet requires a GP medical report form or equivalent signed certificate before waiving change fees or considering a compassionate refund due to medical reasons. ZoomDoc's travel cancellation certificate meets this requirement. If easyJet has provided you with a specific form to complete, our doctors can complete and sign it alongside the standard certificate - contact us before purchasing to confirm your requirements.
Can I cancel my holiday due to a family member's illness or death?
Some holiday providers and insurers will consider cancellations where a travelling companion, close family member, or dependant has become seriously ill or died - but policies vary significantly by provider. Check your booking terms first. If documentation is required confirming the ill person's condition and its impact on your travel plans, contact us before purchasing to confirm we can assist in your specific situation.
How quickly can I get a travel cancellation certificate?
ZoomDoc's average turnaround is 1 hour from evidence submission. Our doctors operate 7 days a week, 9am to 9pm GMT. Upload your video evidence and complete the health questionnaire before 9pm and you will receive your certificate the same day. If you need it urgently for a same-day insurance submission, contact us before purchasing.
My GP can't see me quickly enough - can I use ZoomDoc instead?
Yes. NHS GPs are not required to provide medical certificates for travel cancellation purposes, and many will decline or have waiting times that make same-day or next-day certification impossible. ZoomDoc's GMC-registered doctors issue travel cancellation certificates entirely online - no appointment, no waiting room. The process takes minutes to complete, and your certificate is typically in your inbox within 1 hour.
Get in touch
We’re happy to help
If you have any queries please check our list of frequently asked questions or get in touch with one of our experts who will be happy to help.
” At our medical service, we take pride in providing high-quality care, which is reflected in our excellent 5-star Trustpilot reviews. We understand that obtaining medical letters for insurance and airline purposes can be a challenge, particularly as this is not always a priority for the NHS.
That’s why we have simplified the process, making it accessible for everyone. Our team of doctors is dedicated to delivering a seamless experience, with medical certificates and letters that feature QR codes to facilitate easy confirmation and validation by airlines, holiday companies and insurance providers.
We value your time and trust, which is why we go the extra mile to ensure that our service is reliable, professional, and trustworthy. Our team of qualified doctors is committed to providing a personalised service tailored to your needs, with a focus on ensuring that you have the documentation you need to travel with peace of mind.“
Dr Kenny Livingstone. GP & ZoomDoc Chief Medical Officer.
Some of the many airlines accepting our certificates
