Travel and holiday cancellation certificate
Availability: UK and International
Same-day travel and holiday cancellation certificate, required to confirm sickness or a health condition and its impact on your travel plans.
About this medical letter
Travel and holiday cancellation certificate
If you have been sick or have a health condition that has affected your travel or holiday plans, you may require a medical certificate to cancel or reschedule your arrangements.
By uploading video evidence, our doctors can provide you with a same-day travel and holiday cancellation certificate that will confirm your medical condition and that cancellation is advised. No appointment is needed – simply apply online.
What will I receive?
You will receive a verifiable digital PDF letter signed by a medical professional and sent directly to your mobile, containing the following details:
- Your name and date of birth.
- The sickness or medical condition that has impacted your travel plans.
- When symptoms started and if they are ongoing or if you are now recovered.
- Signature and authorisation by one of our GMC-registered UK doctors.
- Contact details of ZoomDoc Health with a QR code enabling a verification check.
How does it work?
Here at ZoomDoc, we have revolutionised the process of getting a medical letter. Our online process allows our GMC-qualified UK doctors to check your symptoms without needing an appointment and to issue you with a digital PDF letter the same day.
Following the purchase of your travel and holiday cancellation certificate, you will be asked to complete a short online form. This includes uploading a 30-second to 1-minute video to explain the medical reasons for cancelling your travel plans.
Your evidence is then reviewed by our doctors, prior to issuing you with your medical certificate. If our doctors have any further questions, they may give you a quick call.
Accepted worldwide, this digital PDF letter is signed by a UK-registered doctor and includes a QR code enabling verification.
Our simple online process:
What will I need to supply?
To allow us to assess your condition and issue a medical certificate, we will require the following information:
- A photo of your passport
- Confirmation of when your sickness or condition started
- Whether your sickness is ongoing, or you are now recovered
- A 30-second to 1-minute video describing your medical symptoms
- Details of your regular NHS GP (if you have one)
When to test
Travel insurance claim
I needed a medical letter to confirm my illness as the reason why I sadly could not travel on my holiday to Asia, in order to claim reimbursement through my travel insurance. I was assessed and provided with a letter within one day which was accepted by insurance who have agreed my claim. Super grateful for ZoomDoc's assistance — thank you.
Date of experience: October 12, 2022
I fell and broke my ankle 5 weeks before I was due to go on holiday. Despite repeated requests to the hospital consultant and my GP practice, I was unable to obtain the required letter which stated I was unfit to travel. I contacted ZoomDoc, provided evidence of my injury (including the moon boot and crutches I was using!) and received the required letter within the hour. It was an excellent service which saved me paying a hefty amendment fee to change the date of our holiday.
Date of experience: September 20, 2022
G. Anderson, GB
Excellent service. Confirmed my little girl was unfit to fly due to chicken pox, which I am using to help my insurance claim. They then looked at another video again the following week and confirmed she was then fit to fly, so we could book another holiday. Our own GP team wouldn't help at all, and had me in tears! So grateful for this service, definitely worth the money.
Date of experience: August 06, 2022
Nicola Ure, GB
Brilliant service. Super quick. Uploaded my video & questionnaire and then within 20 minutes I had my letter through. Have sent to my holiday company and insurance so hopefully will come back with no issues. Couldn't have asked for more. Will definitely use again in future! Already recommended to family & friends.
Date of experience: November 16, 2022
Frequently Asked Questions
What will happen after I purchase a travel and holiday cancellation certificate?
After purchase, we will provide you with your unique certificate booking reference number, which will allow you to upload your medical evidence.
Once uploaded, our doctors will review your evidence on the same day (between 9am and 9pm GMT, 7 days a week) – they may call you if they have any questions.
Once validated, we will send your travel and holiday cancellation certificate to you by email and SMS.
What medical evidence do I require?
We will require you to:
✓ Upload a photo of your passport
✓ Complete a medical questionnaire
✓ Upload a short video (on your mobile) explaining the reasons why you need a travel and holiday cancellation certificate
Why are there QR codes on medical letters?
Our medical letters have QR codes that can be scanned to verify the document's authenticity.
Once scanned, your personal online results portal is loaded, from where your medical letter can be reviewed and personal details confirmed.
Do you provide refunds?
We only provide full refunds if we are unable to provide a medical letter.
Once our doctors have provided a medical letter, we are unable to process a refund.
When will I receive my travel and holiday cancellation certificate?
Our team will review your evidence and provide your certificate on the same day that evidence has been uploaded (between 9am and 9pm GMT, 7 days a week).
Who signs the travel and holiday cancellation certificate?
Our UK doctors at ZoomDoc Health sign your travel and holiday cancellation certificate.
We are a UK-regulated healthcare service and the certificate can be used internationally.
All our doctors are registered with the UK General Medical Council.
Are you able to sign any additional forms that are required as part of my holiday cancellation?
If you require an additional form to completed as part of your holiday cancellation, our doctors can undertake this after we have validated your initial travel and holiday cancellation certificate.
There is an additional surcharge of £25 for any additional forms that need to be signed.
Simply email us at firstname.lastname@example.org with your completed form; then our doctors will review, sign and stamp it for you, prior to scanning and sending it back to you on the same day.
” At our medical service, we take pride in providing high-quality care, which is reflected in our excellent 5-star Trustpilot reviews. We understand that obtaining medical letters for insurance and airline purposes can be a challenge, particularly as this is not always a priority for the NHS.
That’s why we have simplified the process, making it accessible for everyone. Our team of doctors is dedicated to delivering a seamless experience, with medical certificates and letters that feature QR codes to facilitate easy confirmation and validation by airlines, holiday companies and insurance providers.
We value your time and trust, which is why we go the extra mile to ensure that our service is reliable, professional, and trustworthy. Our team of qualified doctors is committed to providing a personalised service tailored to your needs, with a focus on ensuring that you have the documentation you need to travel with peace of mind.“
Dr Kenny Livingstone. GP & ZoomDoc Chief Medical Officer.