Event and activity cancellation certificate
Availability: UK and International
Same-day event and activity cancellation certificate, required to confirm sickness or a health condition and its impact on your plans.
About this medical letter
Event and activity cancellation certificate
If you have been sick or have a health condition that has affected your plans to attend an event or take part in an activity, you may require a medical certificate to cancel or reschedule your arrangements.
By uploading video evidence, our doctors can provide you with a same-day event and activity cancellation certificate that will confirm your medical condition and whether your condition is ongoing or resolved. No appointment is needed – simply apply online.
What will I receive?
You will receive a verifiable digital PDF letter signed by a medical professional and sent directly to your mobile, containing the following details:
- Your name and date of birth.
- The sickness or medical condition that requires you to cancel your plans.
- When symptoms started and if they are ongoing or if you are now recovered.
- Signature and authorisation by one of our GMC-registered UK doctors.
- Contact details of ZoomDoc Health with a QR code enabling a verification check.
How does it work?
Here at ZoomDoc, we have revolutionised the process of getting a medical letter. Our online process allows our GMC-qualified UK doctors to check your symptoms without needing an appointment and to issue you with a digital PDF letter the same day.
Following the purchase of your event and activity cancellation certificate, you will be asked to complete a short online form. This includes uploading a 30-second to 1-minute video to explain the medical reasons for cancelling your plans.
Your evidence is then reviewed by our doctors, prior to issuing you with your medical certificate. If our doctors have any further questions, they may give you a quick call.
Accepted worldwide, this digital PDF letter is signed by a UK-registered doctor and includes a QR code enabling verification.
Our simple online process:
What will I need to supply?
To allow us to assess your condition and issue a medical certificate, we will require the following information:
- A photo of your passport
- Confirmation of when your sickness or condition started
- Whether your sickness is ongoing, or you are now recovered
- A 30-second to 1-minute video describing your medical symptoms
- Details of your regular NHS GP (if you have one)
When to test
Excellent experience, would use again
Excellent experience. I broke my toes and needed a certificate in order to get money back for a gig I had to miss. My dr couldn’t do it for weeks, and also asked I physically go into the surgery, in order to pay despite me telling them I couldn’t get there due to the nature of my injury. I was so glad I found zoomdoc. I recorded a 1 min video of my injury and they sent me a letter within less than three hours. Professional, slick and easy to use service.
The letter was all I needed and the insurance company have already issued me a refund too. Thank you
Date of experience: February 20, 2023
Frequently Asked Questions
What will happen after I purchase an event and activity cancellation certificate?
After purchase, we will provide you with your unique certificate booking reference number, which will allow you to upload your medical evidence.
Once uploaded, our doctors will review your evidence on the same day (between 9am and 9pm GMT, 7 days a week) – they may call you if they have any questions.
Once validated, we will send your event and activity cancellation certificate to you by email and SMS.
What medical evidence do I require?
We will require you to:
✓ Upload a photo of your passport
✓ Complete a medical questionnaire
✓ Upload a short video (on your mobile) explaining the reasons why you need an event and activity cancellation certificate
Why are there QR codes on medical letters?
Our medical letters have QR codes that can be scanned to verify the document's authenticity.
Once scanned, your personal online results portal is loaded, from where your medical letter can be reviewed and personal details confirmed.
Do you provide refunds?
We only provide full refunds if we are unable to provide a medical letter.
Once our doctors have provided a medical letter, we are unable to process a refund.
When will I receive my event and activity cancellation certificate?
Our team will review your evidence and provide your certificate on the same day that evidence has been uploaded (between 9am and 9pm GMT, 7 days a week).
Who signs my event and activity cancellation certificate?
Our UK doctors at ZoomDoc Health sign your event and activity cancellation certificate.
We are a UK-regulated healthcare service and the certificate can be used internationally.
All our doctors are registered with the UK General Medical Council.
”Our amazing 5-star Trustpilot reviews are testament to the high quality of service that our team of doctors provides. We know that it can often be difficult to find access to doctors for medical letters when requested by either insurance companies or event and activity organisers. Our medical certificates and letters all have QR codes that make it easy to confirm their validity when provided.“
Dr Kenny Livingstone. GP & ZoomDoc Chief Medical Officer.