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Gym and health club cancellation certificate


Same-day gym and health club cancellation certificate, required to suspend or cancel your membership due to a medical condition.

No appointment, upload video evidence - QR code confirmation - Same-day letter

In stock

In stock   |   Free Delivery

About this medical letter

Gym and health club cancellation certificate

Gym and health club cancellation certificate

If you have been sick, injured or you have a health condition that has affected your ability to exercise, you may require a medical certificate to suspend or cancel your gym or health club membership.

By uploading video evidence, our doctors can provide you with a same-day gym and health club cancellation certificate that will confirm your medical condition and that suspension or cancellation is advised. No appointment is needed – simply apply online.


What will I receive?

You will receive a verifiable digital PDF letter signed by a medical professional and sent directly to your mobile, containing the following details:

  • Your name and date of birth.
  • The sickness, injury or medical condition that has impacted your membership.
  • Whether you wish to suspend or cancel your membership.
  • When symptoms started and if they are ongoing or if you are now recovered.
  • Signature and authorisation by one of our GMC-registered UK doctors.
  • Contact details of ZoomDoc Health with a QR code enabling a verification check.


How to get a Gym and health club cancellation certificate online with ZoomDoc

Upload a video and complete a questionnaire 

Upload by 9pm for same-day service. This should be a 30 second – 1 minute video.

Doctor validates evidence

Our doctors will look over the evidence you provide.

same day turn around

Receive your letter, same day

You’ll receive an email with your letter, with a QR code so they can be verified and accepted worldwide.


What will I need to supply?

To allow us to assess your condition and issue a medical certificate, we will require the following information:

  • A photo of your passport
  • Confirmation of when your sickness or condition started
  • Whether your sickness is ongoing, or you are now recovered
  • A 30-second to 1-minute video describing your medical symptoms
  • Details of your regular Doctor (if you have one)




When to test


Gym membership cancellation

Needed to cancel my gym membership as I was tied into a year contract so used my asthma as reason but my doctors advised 8-10 week lead time for a letter. Found zoomdoc and they literally turned it around in 10 minutes. Quick questionnaire and video and bosh, had certificate in email in 10 minutes. Quick, efficient, amazing. Highly recommend
Date of experience: January 11, 2023

Ben, GB

Amazing legit company!!

A big big thank you to Neil Taub for taking the time to explain to me and my husband on what to do about purchasing a gym membership cancellation request letter. Our Gym were refusing to cancel our contract without a valid GP letter stating we would no longer be able to use the club due to my husbands health. Our usual GP was going to charge us £50 and a 4 week wait. I contacted Neil and he told me it was £40 for the letter and the doctor would view it within a couple of hours. We received the letter the next day early in the morning as we submitted our video and documents late in the evening. Highly recommend this company!! And if you get Neil you're lucky! Very friendly and helpful man. Thanks again Neil and Dr Kenny!!
Date of experience: June 08, 2023

Stephanie H, GB

Frequently Asked Questions

  • What will happen after I purchase a gym and health club cancellation certificate?

    After purchase, we will provide you with your unique certificate booking reference number, which will allow you to upload your medical evidence.

    Once uploaded, our doctors will review your evidence on the same day (between 9am and 9pm GMT, 7 days a week) – they may call you if they have any questions.

    Once validated, we will send your gym and health club cancellation certificate to you by email and SMS.

  • What medical evidence do I require?

    We will require you to:

    ✓  Upload a photo of your passport

    ✓  Complete a medical questionnaire

    ✓  Upload a short video (on your mobile) explaining the reasons why you need a gym and health club cancellation certificate

  • Why are there QR codes on medical letters?

    Our medical letters have QR codes that can be scanned to verify the document's authenticity.

    Once scanned, your personal online results portal is loaded, from where your medical letter can be reviewed and personal details confirmed.

  • Do you provide refunds?

    We only provide full refunds if we are unable to provide a medical letter.

    Once our doctors have provided a medical letter, we are unable to process a refund.

  • When will I receive my gym and health club cancellation certificate?

    Our team will review your evidence and provide your certificate on the same day that evidence has been uploaded (between 9am and 9pm GMT, 7 days a week).

  • Who signs my gym and health club cancellation certificate?

    Our UK doctors at ZoomDoc Health sign your gym and health club cancellation certificate.

    We are a UK-regulated healthcare service and all our doctors are registered with the UK General Medical Council.

Get in touch
We’re happy to help

If you have any queries please check our list of frequently asked questions or get in touch with one of our experts who will be happy to help.

”Our amazing 5-star Trustpilot reviews are testament to the high quality of service that our team of doctors provides. We are here to help with a same-day GP signed letter confirming that you need to suspend or cancel your gym or health club membership. Our medical certificates all have QR codes that make it easy to confirm their validity when provided to your gym or health club.“

Dr Kenny Livingstone. GP & ZoomDoc Chief Medical Officer.

In stock

In stock   |   Free Delivery