Medical exemption certificate
Availability: UK and International
Same-day medical exemption certificate, required to confirm a health condition and its impact on your activities.
About this medical letter
Medical exemption certificate
If you are unable to complete certain activities, requirements or commitments for medical reasons, you may require an exemption certificate as evidence.
Our doctors can provide you with a same-day medical certificate that will confirm your sickness or medical condition and its impact on your activities. No appointment is needed – simply apply online.
What will I receive?
You will receive a verifiable digital PDF letter signed by a medical professional and sent directly to your mobile, containing the following details:
- Your name and date of birth.
- The sickness or medical condition and its impact on your activities.
- Signature and authorisation by one of our GMC-registered UK doctors.
- Contact details of ZoomDoc Health with a QR code enabling a verification check.
Important – our medical exemption certificates
Some specific exemptions that we can provide this medical certificate for include:
- School shoe-wear exemption
- School activity medical exemption
- Shaving exemption
- Mask exemption
- Travel exemption
- Work or university situational exemption
- Vaccine exemption
Please note: Without verifiable proof of a clinical indication for exemption, our doctors will be unable to provide this certificate. Our medical exemption certificate expires 12 months after issue.
Important: ZoomDoc Doctors are unfortunately not able to provide any medical exemption letter for court or legal related matters.
How does it work?
Following the purchase of your medical exemption certificate, you will be asked to complete a short online form. This includes uploading a 30-second to 1-minute video to explain the medical reasons for needing this certificate, as well as either your digital Summary Care Record or a doctor’s letter confirming your medical condition.
Your evidence is then reviewed by our doctors, prior to issuing you with your medical exemption certificate. If our doctors have any further questions, they may give you a quick call.
Accepted worldwide, this digital PDF letter is signed by a UK-registered doctor and includes a QR code enabling verification.
Our simple online process:
What will I need to supply?
To allow us to assess your condition and issue a medical certificate, we will require the following information:
- A photo of your passport or driving license
- Your completed online medical form
- Your digital Summary Care Record or a doctor’s letter confirming the medical reason for exemption
- A 30-second to 1-minute video explaining why you need the certificate
- Details of your regular NHS GP (if you have one)
When to test
Frequently Asked Questions
What will happen after I purchase a medical exemption certificate?
After purchase we will provide you with your unique certificate booking reference number, which will allow you to upload your medical evidence.
Once uploaded, our doctors will review your evidence on the same day (between 9am and 9pm GMT, 7 days a week) – they may call you if they have any questions.
Once validated, we will send your medical exemption certificate to you by email and SMS.
What medical evidence do I require?
We will require you to:
✓ Upload a photo of your passport or driving license
✓ Complete a medical questionnaire
✓ Upload your digital Summary Care Record or a doctor’s letter confirming the medical reason for exemption
Why are there QR codes on medical letters?
Our medical letters have QR codes that can be scanned to verify the document's authenticity.
Once scanned, your personal online results portal is loaded, from where your medical letter can be reviewed and personal details confirmed.
Do you provide refunds?
We only provide full refunds if we are unable to provide a medical letter.
Once our doctors have provided a medical letter, we are unable to process a refund.
When will I receive my medical exemption certificate?
Our team will review your evidence and provide your certificate on the same day that evidence has been uploaded (between 9am and 9pm GMT, 7 days a week).
Who signs the medical exemption certificate?
Our UK doctors at ZoomDoc Health sign your medical exemption certificate.
We are a UK-regulated healthcare service and all our doctors are registered with the UK General Medical Council.
”Our amazing 5-star Trustpilot reviews are testament to the high-quality service that our doctors provide. If you have a medical condition that impacts your activities or commitments, our doctors can review your medical case and provide an exemption certificate. Our medical certificates and letters all have QR codes that make it easy to verify and confirm their validity.“
Dr Kenny Livingstone. GP & ZoomDoc Chief Medical Officer.