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Medical exemption certificate
£49.00
Medical exemption certificate, within 1-2 hours, required to confirm a health condition and its impact on your activities.
In stock
About this medical letter
Medical exemption certificate
If you’re unable to take part in certain activities, requirements, or commitments for medical reasons, you may need a medical exemption certificate as official proof.
Our registered doctors can assess your condition online and issue a medical certificate, within 1-2 hours, confirming your medical limitation and its impact on your daily or professional activities.
Simply complete our secure online form, your doctor will review your case, and you’ll receive your certificate digitally – within hours.
What Is a Medical Exemption Certificate?
A medical exemption certificate is a document provided by a licensed doctor that verifies a medical condition preventing you from meeting a specific obligation, activity, or workplace requirement.
It can be used for schools, workplaces, travel, or any setting where a medical reason needs to be documented professionally.
Frequent Exemptions We Provide
Our doctors can issue certificates for a wide range of exemptions, including:
-
Shaving exemption – for individuals with skin or dermatological conditions (e.g., folliculitis, eczema, pseudofolliculitis barbae) aggravated by shaving
-
School shoe-wear exemption – for students with foot, skin, or orthopaedic conditions
-
School activity exemption – for students unable to participate in sports or certain school activities
- Toilet Pass – for School students to confirm underlying health conditions and requirement to access toilets on-demand
-
Mask exemption – for those with respiratory, psychological, or dermatological issues affected by mask use
-
Travel exemption – for medical conditions that prevent travel or vaccination
-
Work or university exemption – when a medical issue affects your attendance or ability to meet requirements
-
Vaccine exemption – where vaccination is medically contraindicated
Without verifiable proof of a clinical indication for exemption, our doctors will be unable to provide this certificate. Our medical exemption certificate expires 12 months after issue.
*Important: ZoomDoc Doctors are unfortunately not able to provide any medical exemption letter for court or legal related matters.
How to get a Medical exemption certificate online with ZoomDoc
Upload a video and complete a questionnaire
Upload by 9pm for same-day service. This should be a 30 second – 1 minute video describing your medical symptoms.
Doctor validates evidence
Our doctors will look over the evidence you provide.
Receive your letter, same day
You’ll receive an email with your letter, with a QR code so they can be verified and accepted worldwide.
What will I need to supply?
To allow us to assess your condition and issue a medical certificate, we will require the following information:
- A photo of your passport or driving license
- Your completed online medical form
- Your digital Summary Care Record or a doctor’s letter confirming the medical reason for exemption
- A 30-second to 1-minute video explaining why you need the certificate
- Details of your regular Doctor (if you have one)
What will I receive?
You will receive a verifiable digital PDF letter signed by a medical professional and sent directly to your mobile, containing the following details:
- Your name and date of birth.
- The medical condition and its impact on your activities.
- Signature and authorisation by one of our NHS GMC-registered UK doctors.
••Contact details of ZoomDoc Health with a QR code enabling a verification check.
NHS Medical Exemption Certificates
A medical exemption certificate online allows eligible patients to claim free NHS prescriptions or services. While NHS exemption certificates can’t be issued directly through private providers like ZoomDoc, you can apply online via the NHS website after your GP confirms eligibility. ZoomDoc’s GPs can support you by providing necessary medical documentation if required.
Some of our Doctors
Experienced UK GMC-Registered doctors – caring, supportive, and dedicated to providing exceptional care.
Trusted, regulated and secure
We are regulated by the Care Quality Commission and all our doctors are General Medical Council registered
Symptoms
When to test
Biomarkers
Amazingly helpful doctors
Amazingly helpful doctors, who were genuinely sympathetic and showed great empathy. I needed their help and they were there. I would recommend ZoomDoc to anyone.
Date of experience: July 31, 2025
MICHAEL, GB
Quick and efficient service
Quick and efficient service. I just sent everything through and received a call from a lovely doctor who wanted to clarify a few issues, she gave me some advice and had the certificate within the hour.
Date of experience: July 21, 2025
Nicola Williams, GB
I've used zoomdoc twice recently for…
I've used zoomdoc twice recently for myself and my child since my own GP takes forever to get round to sorting private letters and forms etc, plus they charge a lot. I've been extremely pleased with the service and received my documents within 1-2 hours for each application. It was super easy to apply and convenient, no waiting around and the prices are very competitive. Would highly recommend. Customer service was also super speedy and helpful when I emailed about something.
Date of experience: July 15, 2025
Rebecca S., GB
Quick fast service
Quick fast service. Easy process. Local doctors did not supply the letter needed, to travel. Family members have also used Zoom Doctors too. Highly recommended!
Date of experience: February 25, 2025
Helen Askew, GB
Exceeded my expectations!!
I was hesitant to use this instead of my usual GP, however the service was impeccable. I submitted a request for a GP referral at about 10pm in the evening, and I received a notification that my referral letter was ready around 9am in the morning!
Surely exceeded my expectations!
Date of experience: April 12, 2025
Irene D., GB
A really good experience
A really good experience! Good value for money. The professionals were dedicated and caring.
Date of experience: May 26, 2025
ElyUK, GB
ZoomDoc Health Came Through For Us!!
ZoomDoc Health provided the services effectively and efficiently. You provide the proper information, they provide the appropriate services promptly!!
Being from the U.S., I would definitely use ZoomDoc again!
Date of experience: June 09, 2025
Joe Brad, US
Frequently Asked Questions
What will happen after I purchase a medical exemption certificate?
After purchase we will provide you with your unique certificate booking reference number, which will allow you to upload your medical evidence.
Once uploaded, our doctors will review your evidence on the same day (between 9am and 9pm GMT, 7 days a week) – they may call you if they have any questions.
Once validated, we will send your medical exemption certificate to you by email and SMS.
What medical evidence do I require?
We will require you to:
✓ Upload a photo of your passport or driving license
✓ Complete a medical questionnaire
✓ Upload your digital Summary Care Record or a doctor’s letter confirming the medical reason for exemptionWhy are there QR codes on medical letters?
Our medical letters have QR codes that can be scanned to verify the document's authenticity.
Once scanned, your personal online results portal is loaded, from where your medical letter can be reviewed and personal details confirmed.
Do you provide refunds?
We only provide full refunds if we are unable to provide a medical letter.
Once our doctors have provided a medical letter, we are unable to process a refund.
When will I receive my medical exemption certificate?
Our team will review your evidence and provide your certificate on the same day that evidence has been uploaded (between 9am and 9pm GMT, 7 days a week).
Who signs the medical exemption certificate?
Our UK doctors at ZoomDoc Health sign your medical exemption certificate.
We are a UK-regulated healthcare service and all our doctors are registered with the UK General Medical Council.
Get in touch
We’re happy to help
If you have any queries please check our list of frequently asked questions or get in touch with one of our experts who will be happy to help.
”Our amazing 5-star Trustpilot reviews are testament to the high-quality service that our doctors provide. If you have a medical condition that impacts your activities or commitments, our doctors can review your medical case and provide an exemption certificate. Our medical certificates and letters all have QR codes that make it easy to verify and confirm their validity.“
Dr Kenny Livingstone. GP & ZoomDoc Chief Medical Officer.