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Emotional Support Animal Letter


Same-day emotional support animal letter, required to confirm a disability and your requirement to have your animal with you.

No appointment, upload video evidence - QR code confirmation - Same-day letter

In stock

In stock   |   Free Delivery

About this medical letter

emotional support animal medical letter


Emotional support animal letter

If either you or your child has a disability, that is supported by an emotional support animal, you may require a medical letter as evidence. This emotional support animal  [ESA] medical letter may be requested by landlords, housing associations or recreational facilities as part of access.

Our doctors can provide you with a same-day medical letter that will confirm your disability, its impact on your day-to-day life and how your emotional support animal helps you. No appointment is needed – simply apply online.


What will I receive?

You will receive a verifiable digital PDF letter signed by a medical professional and sent directly to your mobile, containing the following details:

  • Your name and date of birth.
  • Your medical disability and how it affects you.
  • Your emotional support animals name and type of animal.
  • How your emotional support animal helps you.
  • Signature and authorisation by one of our UK GMC-registered doctors.
  • Contact details of ZoomDoc Health with a QR code enabling a verification check internationally.


How to get a Emotional Support Animal Letter online with ZoomDoc

Upload a video

Upload by 9pm for same-day service. This should be a 30 second – 1 minute video.

Doctor validates evidence

Our doctors will look over the evidence you provide.

same day turn around

Receive your letter, same day

You’ll receive an email with your letter, with a QR code so they can be verified and accepted worldwide.

What will I need to supply?

To allow us to assess your condition and issue a medical certificate, we will require the following information:

  • A photo of your passport or driving license
  • A photo of your ESA and type of animal
  • Your completed online medical form
  • A 30-second to 1-minute video explaining how your disability affects you
  • Your digital Summary Care Record or a doctor’s letter confirming your medical disability
  • Details of your regular Doctor (if you have one)



Emotional support animals and your rights

Living with a hidden disability can be challenging and as Doctors, we are aware of both the emotional and physical benefit for many individuals that require to have regular contact with their pet animals so as to both support and maintain their health.

In both the UK, USA  and many other jurisdictions, businesses and landlords are not legally obliged to accept ESA letters, although many will take an ESA letter into consideration.

Our Doctors review and assess each case, to determine if an emotional support animal is applicable. If you do not meet the medical criteria, have evidence to confirm a disability and requirement to have an ESA, our Doctors will be unable to provide this letter. In this scenario, our team will cancel your application and provide a full refund.


When to test


Frequently Asked Questions

  • What will happen after I purchase an emotional support letter?

    After purchase we will provide you with your unique certificate booking reference number, which will allow you to upload your medical evidence.

    Once uploaded, our doctors will review your evidence on the same day (between 9am and 9pm GMT, 7 days a week) – they may call you if they have any questions.

    Once validated, we will send your emotional support animal [ESA] medical letter to you by email and SMS.

  • What medical evidence do I require?

    We will require you to:

    ✓ Upload a photo of your passport or driving license

    ✓ Complete a medical questionnaire

    ✓ Upload your digital Summary Care Record or a doctor’s letter confirming your medical disability

    ✓ Your animals name and type

    ✓  Upload a short video (on your mobile) explaining why you need an ESA medical letter

  • Why are there QR codes on medical letters?

    Our medical letters have QR codes that can be scanned to verify the document's authenticity.

    Once scanned, your personal online medical letter portal is loaded, from where your medical letter can be reviewed and personal details confirmed.

  • Do you provide refunds?

    We only provide full refunds if we are unable to provide a medical letter.

    Once our doctors have provided a medical letter, we are unable to process a refund.

  • When will I receive my emotional support animal medical letter?

    Our team will review your evidence and provide your letter on the same day that evidence has been uploaded (between 9am and 9pm GMT, 7 days a week).

  • Who signs the ESA medical letter?

    Doctors at ZoomDoc Health sign your ESA medical letter.

    We are a UK-regulated healthcare service and all our doctors are registered with the UK General Medical Council.

Get in touch
We’re happy to help

If you have any queries please check our list of frequently asked questions or get in touch with one of our experts who will be happy to help.

”Hidden disabilities are challenging and many people are supported by emotional support animals that improve both their mental and physical health. Our ESA medical letter will confirm your disability and how it affects you or your child from day to day. It will also confirm your emotional support animals details including their name, breed and how they support you with your disability. Our medical letters all have QR codes, which make it easy to confirm validity when provided to housing associations, landlords and entertainment facilities.”

Dr Kenny Livingstone. GP & ZoomDoc Chief Medical Officer.

In stock

In stock   |   Free Delivery