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Gym & Health Club Cancellation


 No Appointment Required. Simply Upload Video Evidence.

QR Code Verification 

Same Day Medical Certificate [9am – 9pm]


In stock

In stock   |   Free Delivery

About this medical letter

Medical Letter – Gym & Health Club 

If you have been unwell or have a health condition that has affected or impacted your ability to exercise at your gym or health club and need to suspend or cancel your membership, our Doctors can issue you a same-day Medical Letter & Certificate confirming the medical reasons for cancellation.

Our Medical Certificates will also confirm the condition, symptoms or issue that requires you to cancel or suspend your membership.


  • Simple: 3 mins online form, no appointment required
  • Speedy: Get your letter within a few hours
  • Verifiable: QR Code on every Letter
  • UK Doctors: GMC Registered Doctor signed letters
  • Inclusive: for Adults and Children
  • Fair: full refund if we are unable to provide a letter 
Digital PDF – on mobile and verifiable


How does it work?

Following purchase of this Medical Certificate, you will be guided to upload your medical evidence.

This is all undertaken via a simple questionnaire, prior to uploading a 30 second to 1 minute video from your mobile phone, explaining your medical symptoms.

Your evidence is reviewed by our team of Doctors, prior to issuing you with your medical certificate. If our Doctors have any further questions they may give you a quick call. It is that simple.

All of our Certificates and Letters are Digital & PDF documents, with your Doctors full name and GMC registration number. They are individually QR coded to enable a validity check by your health club or gym. Get your doctors note for gym cancellation now.


What is on your Certificate:

Your Full Name and Date of Birth

When your symptoms started

✓ Medical Issue or Illness that requires you to cancel or suspend your Membership

If you want to Cancel or Suspend your membership

Date of Submission & Validation of your Evidence

Medical Information Requested

 A Photo / Image of your Passport 

 When your illness or condition started

 A 30 sec to 1 min video describing in your own words the reason you require a letter

 If your condition or illness is ongoing 

✓ Your regular NHS GP details (if you have one)



When to test


Any Questions?

If you have any queries please check our list of frequently asked questions or get in touch with one of our experts who will be happy to help.

Frequently Asked Questions

  • What will happen after I purchase a Medical Certificate?

    After purchase we will provide you with your unique certificate booking reference number to allow you to upload your medical evidence.

    Once you have uploaded your medical evidence, our team of Doctors will review it on the same day 9am-9pm (7 days a week).

    Once validated - we will send you your Medical Certificate by email and sms.

    Our Doctors may call you if they have any questions.

  • What medical Evidence do I require?

    We will require you to:

    ✓  Upload Photo or Image of your Passport or Drivers License

    ✓ Complete a Medical Questionnaire

    ✓  Upload a short Video (on your mobile) explaining the reasons why you need a Medical Certificate to cancel or suspend your membership

  • QR Codes on Certificates?

    Our Medical Certificates have QR codes that can be scanned to verify the documents authenticity at any time.

    When the QR code is scanned - it loads a portal to review your Certificate online and confirms all of your personal details within the certificate.

  • Do you provide a refund?

    We only provide full refunds if we are unable to provide a medical certificate.

    After we have provided a medical certificate we are unable to process a refund.

  • When will I receive my Certificate?

    Our team will review your evidence and provide you with your certificate on the same day that evidence has been uploaded between 9am-9pm GMT [7 days a week.]

  • Who signs the Medical Certificate?

    Our UK Doctors at ZoomDoc Health sign your Medical Certificate.

    We are a regulated, UK regulated healthcare service.

    All of our Doctors are registered with the UK General Medical Council.

” Our amazing 5 Star Trustpilot reviews are testament to the high quality service that our team of Doctors provide. We are here to help with a same day GP signed letter confirming that you need to suspend or cancel your gym or health club membership. Our Medical certificates all have QR codes that make it easy to confirm validity when provided to your gym or health club. “

Dr Kenny Livingstone. GP & ZoomDoc Chief Medical Officer.