Getting a medical certificate shouldn’t be stressful when you’re unwell, travelling, or simply need formal documentation for work or housing. That’s where ZoomDoc comes in — fast, reliable, and completely online.
To help make everything crystal clear, we’ve rounded up the 10 most frequently asked questions about ZoomDoc medical certificates, along with simple, easy-to-understand answers.
- What types of medical certificates does ZoomDoc provide?
ZoomDoc issues a broad range of certificates including, but not limited to
- Work sickeness certificates
- Travel and fit-to-fly certificates
- Visa medical letters
- Disability medical letters
- Housing support letters
If you need official medical proof for something, ZoomDoc most likely covers it.
- How quickly can I get my certificate?
Most certificates are completed within a few hours. If your complete evidence is uploaded before 9pm, the turnaround is on the same day.
- Do I need an appointment or consultation?
Nope, that’s the best part. All our certificates are issued asynchronously, meaning:
- No appointments
- No waiting rooms
- No Zoom or phone call required
You simply upload your evidence, and one of our UK-registered GPs will assess it. If our GPs have any questions, they will give you a quick call, it’s that simple.
- What evidence do I need to provide?
The evidence varies depending on the certificate, but in general you’ll need:
- A valid photo ID, e.g. passport or driving license
- A short video explaining why you need the certificate
- Summary Care Record, which the receptionist at your GP Practice can print out for you on the spot, without any appointment or seeing the GP
The clearer your evidence, the faster your certificate can be approved.
- What if ZoomDoc rejects my certificate request?
ZoomDoc has strict clinical governance, which is why 8–10% of certificates are rejected each month. Some of the reasons may include:
- Insufficient evidence
- Contradictory information
- Concerns about accuracy
- Lack of medical justification
If this happens, you will receive a full refund — guaranteed.
All our GPs are registered with the GMC and with the FCDO panel, which ensures that the certificates they issue are accepted by the relevant authorities.
- Are ZoomDoc certificates accepted by employers and authorities?
Yes. All our certificates are written and signed by UK-registered GPs and meet recognised medical standards. Employers, airlines, housing bodies, and travel operators regularly accept them.
That said, we’d suggest checking directly with the organisation requesting the letter to confirm whether they accept a letter from an online service provider.
- Is my data secure?
Absolutely. ZoomDoc uses encrypted systems and operates fully in line with GDPR requirements. Your privacy, medical information, and identification data are all handled securely.
- Can I use ZoomDoc certificates for international travel?
Yes, ZoomDoc regularly issues certificates for:
- Visa applications
- Cruise ships
- Travel cancellation
- Expedition travel
- Pregnancy fit-to-fly
- Chickenpox recovery for airlines
- How much do certificates cost?
Prices start from £25, depending on the type of certificate you need.
All prices are displayed clearly before you make a request — no surprises, no hidden fees.
- How do I contact support?
ZoomDoc’s support team is available through:
- Live chat
- Phone
If you have questions about evidence, your order, or the process, help is always available.
Why choose ZoomDoc for your medical certificate?
- Fast turnaround: same day in most cases
- Accepted widely: employers, airlines, institutions
- Fully online: no appointment needed
- Strict clinical standards: ensuring accurate, reliable certification
- Full refund guarantee if your certificate can’t be issued
Whether you’re travelling, unwell, or need documentation for life admin, ZoomDoc makes the process simple and stress-free.