Medical Letter – Travel & Holiday Cancellation


In stock & Free Delivery

✓ Medical Letter – Travel & Holiday Cancellation

QR Code to verify & confirm validity

 No appointment necessary. Simple Questionnaire 

Same Day Medical Certificate [9am – 9pm]


In stock

About this test

Medical Letter – Travel & Holiday Cancellation

If you have been unwell or have a health condition that has affected or impacted your travel or holiday plans, our Doctors can issue you a same-day Medical Letter confirming the medical reasons for cancellation.

Our Medical Certificates & Letters will also confirm if the condition, symptoms or issue that requires you to cancel you holiday or travel plans are ongoing or resolved.


  • Simple: 3 mins online form, no appointment required
  • Speedy: Get your Letter within a few hours
  • Verifiable: QR Code on every Doctors Letter
  • UK Doctors: GMC Registered Doctor Signed Letters
  • Inclusive: for Adults and Children
  • Fair: full refund if we are unable to provide a Letter 
How does it work?

We know it is not always that simple to get a Doctors Letter to confirm your illness or reason for cancellation so we’ve simplified this process.

Following purchase of this Medical Letter, you will be guided to upload your medical evidence. This is all undertaken via a simple questionnaire.


As part of your evidence, you will be required to upload a short 30 sec to 1 min video from your mobile phone, explaining why you require this travel and holiday cancellation Medical Certificate.

Your evidence is reviewed by our team of Doctors and we then issue you with your medical certificate letter. If our Doctors have any further questions or concerns they may give you a quick call – it is that simple.

All of our Certificates are Digital & PDF documents, with your Doctors full name and GMC registration number. They are individually QR coded to enable a validity check by your airline, travel agent or hotel.


What is on your Certificate:

Your Full Name and Date of Birth

When your symptoms started

✓ Medical Issue or Illness that requires you to cancel your plans

If the reason for cancellation is ongoing or if you are now well

Date of submission & validation of your evidence

Medical Information Requested

 A Photo / Image of your Passport 

 When your illness or condition started

 A 30 sec to 1 min video describing in your own words the problem

 If your condition or illness is ongoing or completed

✓ Your regular NHS GP details (if you have one)


Medical Letters – PDF & On Mobile



When to test


Any Questions?

If you have any queries please check our list of frequently asked questions or get in touch with one of our experts who will be happy to help.

Frequently Asked Questions

  • What will happen after I purchase a Medical Certificate for Travel & Holiday Cancellation

    After purchase we will provide you with your unique certificate booking reference number to allow you to upload your medical evidence.

    Once you have uploaded your medical evidence, our team of Doctors will review it on the same day 9am-9pm (7 days a week).

    Once validated - we will send you your Medical Certificate by email and sms.

    Our Doctors may call you if they have any questions.

  • What medical evidence do I require?

    We will require you to:

    ✓  Upload Photo / Image of your University or College ID or Passport

    ✓ Complete a medical questionnaire

    ✓  Upload a short Video (on your mobile) explaining the reasons why you need a Medical Certificate for holiday and travel cancellation

  • QR Codes on Certificates?

    Our Medical Certificates have QR codes that can be scanned to verify the documents authenticity at any time.

    When the QR code is scanned - it loads a portal to review your Certificate online and confirms all of your personal details within the certificate.

  • Do you provide a refund?

    We only provide full refunds if we are unable to provide a medical certificate.

    After we have provided a medical certificate we are unable to process a refund.

  • When will I receive my Certificate?

    Our team will review your evidence and provide you with your certificate on the same day that evidence has been uploaded between 9am-9pm GMT [7 days a week.]

  • Who signs the Medical Certificate?

    Our UK Doctors at ZoomDoc Health sign your Medical Certificate.

    We are a regulated, UK regulated healthcare service.

    All of our Doctors are registered with the UK General Medical Council.

” Our amazing 5 Star Trustpilot reviews are testament to the high quality service that our team of Doctors provide. We know that University & College students can often find it difficult to access doctors for medical letters when requested by their university or college. Our Medical certificates all have QR codes that make it easy to confirm validity when provided to your University or College. “

Dr Kenny Livingstone. GP & ZoomDoc Chief Medical Officer.

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