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Travel & Holiday Cancellation


 No Appointment Required. Simply Upload Video Evidence. 

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Same Day Medical Certificate [9am – 9pm]


In stock

In stock   |   Free Delivery

About this certificate


Medical Certificate – Travel & Holiday Cancellation


If you have been unwell or have a health condition that has affected or impacted your travel or holiday plans, our Doctors can issue you a same-day medical certificate for your flight or holiday cancellation. No appointment is required. 

This holiday cancellation certificate will confirm the reason for cancellation and after review by our Doctors, confirmation that cancellation is advised.



  • Simple: 3 mins online form. No appointment required
  • Speedy: Get your certificate within a few hours
  • Verifiable: QR verification code on every certificate
  • UK Doctors: Registered UK Signed Doctor Letters
  • Inclusive: For Adults and Children
  • Fair: Full refund if we are unable to provide a certificate 
Our Doctors at ZoomDoc have revolutionised same day Medical Letters.


How does it work?


Following purchase of this holiday cancellation letter, you will be guided to upload your medical evidence. This is all undertaken via a simple online questionnaire, prior to uploading a 30 second to 1 minute video via your mobile phone – explaining the medical reasons for travel or holiday cancellation.

Your evidence is then reviewed by our team of UK Doctors prior to issuing you with your holiday cancellation certificate. If our Doctors have any further questions, they may give you a quick call – it is that simple.

All of our same day Doctors letters & certificates are digital PDF documents that can be downloaded, emailed and printed. 


What is on your Letter:


Travel and holiday medical cancellation letter


Medical Information Requested


 A Photo / Image of your Passport 

 When your illness or condition started

 A 30 second to 1 minute video describing in your own words the condition or symptoms

 If your condition or symptoms are ongoing or if you are now recovered

✓ Your regular NHS GP details (if you have one)



Holiday and Travel Cancellation Letter ZoomDoc Reviews




When to test


Any Questions?

If you have any queries please check our list of frequently asked questions or get in touch with one of our experts who will be happy to help.

Frequently Asked Questions

  • What will happen after I purchase a Medical Certificate for Travel & Holiday Cancellation

    After purchase we will provide you with your unique certificate booking reference number to allow you to upload your medical evidence.

    Once you have uploaded your medical evidence, our team of Doctors will review it on the same day 9am-9pm (7 days a week).

    Once validated - we will send you your Medical Certificate by email and sms.

    Our Doctors may call you if they have any questions.

  • What medical evidence do I require?

    We will require you to:

    ✓  Upload Photo / Image of your University or College ID or Passport

    ✓ Complete a medical questionnaire

    ✓  Upload a short Video (on your mobile) explaining the reasons why you need a Medical Certificate for holiday and travel cancellation

  • QR Codes on Certificates?

    Our Medical Certificates have QR codes that can be scanned to verify the documents authenticity at any time.

    When the QR code is scanned - it loads a portal to review your Certificate online and confirms all of your personal details within the certificate.

  • Do you provide a refund?

    We only provide full refunds if we are unable to provide a medical certificate.

    After we have provided a medical certificate we are unable to process a refund.

  • When will I receive my Certificate?

    Our team will review your evidence and provide you with your certificate on the same day that evidence has been uploaded between 9am-9pm GMT [7 days a week.]

  • Who signs the Medical Letter?

    One of our Doctors at ZoomDoc Health will sign your Medical and Holiday Cancellation Letter.

    We are a Healthcare Service that is regulated and monitored in the UK and all of our Doctors are registered with the General Medical Council.

  • Additional Insurance Forms

    If you require an additional form completing, as part of your holiday cancellation, our team of Doctors can undertake this after we have validated this initial travel and holiday cancellation letter.

    Any additional forms that require to be signed are charged at £25 each.

    Simply email us at with your completed form and our Doctors will review, sign and stamp it for you prior to scanning it back on the same day.

” Our Amazing 5 Star Trustpilot reviews are testament to the high quality service that our team of Doctors provide. We realise that it can be difficult to access doctors for Medical Letters when requested by either insurance companies and airlines. It is understandably not a priority for the NHS. So we have simplified the process, for everyone, Our medical certificates and letters all have QR codes that make it easy to confirmand validate by airlines, holiday and insurance companies. “

Dr Kenny Livingstone. GP & ZoomDoc Chief Medical Officer.